Simple pricing for every team.

FAQ

• What is a Named User?

  A named user refers to one unique, existing person in your organisation. The person can have multiple roles, work in multiple teams, use multiple system services, but finally still is one named user. A named user is typically identified by his email address.

• How are users counted towards billing?

  You can add and remove users as your team changes. Whenever a change happens, your 7pace account will be charged or credited. Invoices will be created immediately and your payment method will be charged. Credits will be applied to your balance immediately and added to the next billing.

• Is there a free version available?

  Yes. there is a free edition. 7pace Timetracker Free is limited to 3 users and 500 visible time records per account on a dedicated account with community support.

• What payment options do you accept?

  All subscriptions are payable by credit card (MasterCard, Visa, or American Express). Payment by wire transfer is available upon request.

• What happens if I am not satisfied with my 7pace Software purchase?

  You can cancel your purchase within 30 days. Your payment will be refunded in full.

• I don't see a buy button. How can I purchase the software?

  The purchasing experience is within the installed software. After starting a trial or installing Timetracker, just head for ‘Settings’ / ‘My Account’. Here you can manage your subscription.

• Our on-prem servers are not connected to the internet. How do we purchase and activate the software?

  If your server cannot connect to the 7pace subscription service, you will receive the activation with a file. Our sales team will be at your service for all sales related actions.

• Do you offer purchase orders and invoice documents?

  Purchase orders are accepted for all subscriptions on plan “Ultimate”. For other plans, please contact sales. On all transactions, invoices and credit notes are generated and sent by email and are available for download in the subscription management. If you need particular tax certificates or forms in your country, like the W-8BEN-E form for the United States, please contact sales.

• How can I cancel my subscription?

  You can cancel your subscription at any time before the subscription renews. Subscription management is available from within the application, in case you prefer talking to real humans, we are happy to assist you, just get in contact with us.

• Is 7pace available on any platforms other than Azure DevOps?

  Yes! 7pace for GitHub is coming soon! If you’d like to test out our new beta, click here to learn more.

• Does 7pace offer any professional services?

  Yes! Our team is ready to assist with any paid service for custom widget creation / report-building, API integration, migration services or additional training needs you may have. Want to learn more or set up comprehensive training for your team? Click here for additional information or contact support@7pace.com for a quote.

• Still have more questions?

  Please contact sales@7pace.com.